Product Director – Customer Self-Service

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it offers the best deals in regular and charter flights, low-cost airlines, hotels, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for the more than 18 million customers it serves across 45 markets. eDreams ODIGEO is listed in the Spanish Stock Market, and has over 67 different nationalities just in its head office.

Our Product team is looking for an analytical, entrepreneurial, commercial and creative Product Director to lead the product development for our innovative, omnichannel self service platform, delivering  delightful digital customer experiences. This role reports to our Chief Product Officer and is responsible for leading a team of approx. 8 Product Managers, each of them working with a dedicated Development and Product Design team. In this role, you will collaborate with business experts, highly skilled engineers, product designers and product managers – within and outside of the customer self service business line.

As a key leader on the product team, you will need to be an experienced and effective people manager, capable of building the product strategy, providing guidance, feedback and direction to an energetic team of product managers and pods. The position requires liaising effectively with stakeholders across various lines of business and levels. The ideal candidate therefore needs to be a practised negotiator and a creative problem solver, capable of building consensus across a large organisation. In order to have maximum impact,  you need to have a lean data-driven approach to product development, strong communication skills and an unerring sense of prioritisation responding to ambitious targets. 

Create and drive the product strategy for new and existing products, delivering best-in-class customer experience and driving business value
Identify new opportunities and collaborate with stakeholders to creatively elaborate mutually beneficial solutions to business and consumer necessities
Defining the portfolio allocation of the teams, developing and leading a team of product managers
Build/support the creation of business cases to promote new initiatives as well as prioritising the roadmap for the next set of products and feature enhancements
Lead cross-functional teams to conceive and develop new product concepts, establish delivery milestones, and manage the development, implementation and subsequent rollouts
Manage multiple projects  without losing sight of the ‘big picture’

Skills And Requirements

7+ years of relevant work experience in product development, ideally in a competitive e-commerce environment and experience in developing and leading a team of Product Managers
Experience in the digital retailing space; experience with digital customer servicing products and in the  mobile apps environment is a strong plus
Great team player with respect for others, yet able to work independently 
Demonstrated ability to manage and develop a high performing team
Proven excellence as an individual contributor in a Product Management role with a demonstrated ability to drive high-impact initiatives delivering meaningful business results
Strong analytical and quantitative skills, with a demonstrated ability to use numbers and metrics to back up assumptions and evaluate outcomes
Ability to juggle multiple priorities in a fast-paced, dynamic environment, with a strong bias for action
Excellent verbal and written communication skills, capable of interacting across all levels of the organisation and with external partners

What’s in it for you?
Work wherever and whenever: You will have a great lifestyle and work-life-balance 🏡 with our: flexible hours policy, short Friday schedule (9am-3pm) and flexible remote working policy.
Choose your equipment and really own it! You can choose the OS, laptop and monitor you want to work with and the equipment is totally yours after 3 years in the company.
Competitive compensation package with an attractive bonus structure PLUS.
A free eDreams Prime subscription to benefit from significant discounts on your travels and hotel bookings.
Special discounts in other local venues, such as gyms, restaurants, shops.
Flexible remuneration plan that allows you to pay reduced rates and tax free for childcare, transport, restaurants, and health insurance.
Continuous growth and learning.
Our Learning & Development programs give you access to tech talks, soft and technical skills training, external events, industry conferences etc.
Free subscription to O’Reilly Online Learning.
Language classes for English and also Spanish classes for eDOers relocated to Spain.
A relocation package, when needed
Amazing offices in central locations to support team building and social activities.

Come fly with us and apply now!
At eDreams ODIGEO we are committed to being an equal opportunity employer, promoting diversity and inclusion at the workplace in all the countries we are present. We do not discriminate on the basis of race, religion, skin color, nationality, gender identity, sexual orientation, age, marital status, disability status or any other feature that can be perceived as discriminatory.
We are more than 1500 people from more than 45 nationalities. All different and diverse, but all united by shared values and focused on achieving success, together as a team. Our people are the key of our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.