As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re seeking an experienced Head of Account Management to join our Accommodation team in Barcelona to oversee the strategic direction and management of the account management team, ensuring the retention and growth of key hotel accounts to achieve our main metrics. If you’re ready to soar, we’re ready to take you there.
Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
Millions of customers every year across 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions[e1]
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age
We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.
What you will do:
The Role’s Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Head of Account Management in the Accommodation Team you will:
- Develop account management strategies to maintain strong relationships with key hotel partners and maximize business opportunities.
- Monitor performance by region, analyze trends, and identify areas for improvement or expansion.
- Define and track performance metrics to ensure team accountability and continuous improvement
- Lead and mentor a team of Area Market Managers, Market Managers and Market Specialists, ensuring a high level of engagement.
- Ensure continuous training and development for the team and drive commercial excellence
- Providing guidance to the team on account plans, negotiations, and actively participate in partner interactions.
- Collaborate with internal teams including Sales, Marketing, Operations, Finance, Tax and Legal to ensure a smooth and consistent approach to hotel partners
- Work with Business Development and Product teams to propose and prioritize initiatives, aligning account strategies with business objectives and hotel needs.
- Prepare regular reports and presentations for senior management on quarterly roadmaps, account activities, forecasts, and results.
- Represent Odigeo Connect in major hotel and tourism fairs, meeting with key hotel partners and prospects.
- Monitor the market, conduct the required research on competition and industry trends, gather insights from the teams on hotel feedback.
What you need to succeed:
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
- Proven experience in account management or sales leadership roles, in the hotel industry
- Strong leadership and strategic planning skills: at least 7 years of experience managing teams. Must be able to evaluate how team members perform and develop action plans to meet objectives
- Strong negotiation skills, track record of developing trusted relationships with key hotel partners
- Excellent communication and interpersonal skills, with the ability to build rapport with partners and internal teams.
- Analytical mindset and proficiency in CRM software and sales reporting
- Ability to work under pressure and manage priorities
- Full English proficiency, additional European language desired
What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.
