As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re looking for a CX Translation Specialist (French) to join our Customer Experience (CX) team in Barcelona on a hybrid model. In this role, you’ll take ownership of french translations within our CX department, playing a key role in making our support content clear, accessible, and aligned with local expectations.
If you’re ready to soar, we’re ready to take you there.
Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
20 million customers – 44 markets – 5 brands – 5.4M members in Prime
16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches
1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age
We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.
What you will do:
The Role’s Key Responsibilities and Tasks
Translate and localize CX content (processes, procedures, policies, and FAQs) from English to french, ensuring linguistic and cultural relevance.
- Proofread and edit human- and AI-generated translations to maintain consistency in tone, terminology, and quality.
- Manage and update french content in our knowledge management systems, ensuring accuracy and alignment with business needs.
- Ensure consistency in terminology and brand tone by using and updating glossaries, translation memories, and style guides.
- Work closely with cross-functional teams (CX, Product, Training, etc.) to support translation needs, project updates, and time-sensitive initiatives.
- Participate in quality reviews, content audits, and continuous improvement efforts to enhance CX content and workflows.
What you need to succeed:
Good to have
- Bachelor’s degree in Translation, Linguistics, or a related field.
- 6–12 months of professional translation experience, including internships. Experience proofreading or reviewing professional translations is a plus.
- Native-level French and fluent English (C2), with excellent command of grammar, spelling, and syntax in both languages.
- Familiarity with translation tools (e.g., SDL Trados, Lokalise, DeepL) and AI-assisted platforms.
- Solid understanding of the structure and tone of both Italian and English, ensuring accurate and culturally appropriate translations.
- Strong writing, editing, and proofreading skills, with an eye for detail, clarity, and tone consistency.
- Knowledge of other European languages such as Portuguese or Dutch is a plus.
- Proficiency with MS Office, and ideally some experience with content or knowledge management systems like Confluence, Zendesk, or SharePoint.
- Able to manage multiple translation projects with strong organizational and time management skills.
- Strong communication skills (written and verbal) to collaborate across teams and communicate effectively in multilingual environments.
- Acute attention to detail for maintaining high-quality output in structure, formatting, terminology, and tone.
- Comfortable working under pressure and maintaining professionalism under tight deadlines.
- Strong collaboration skills and a proactive mindset—you’re flexible, motivated, and eager to learn.
- Excellent listening, retention, and note-taking skills to ensure accuracy and completeness in all work.
- A strong commitment to quality, continuous improvement, and delivering customer-centric content that builds trust and enhances experiences.
What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
