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Role Summary: The Accommodation Process Manager, with expertise in CRM, oversees the implementation and optimization of the commercial processes within the Accommodation Inventory area, ensuring alignment with business objectives and maximizing AI-Powered efficiency. In this, You’ll be instrumental in transforming our commercial processes to scale faster, gain in efficiency, make our processes more customer and partner-centric, by implementing solutions that drive and support our ambitious growth.
Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
Millions of customers every year across 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions[e1]
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age
We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.
What you will do:
The Role’s Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers.
- Process Analysis and Optimisation: Conduct in-depth analysis of current commercial processes to identify bottlenecks, areas for improvement in efficiency. Map out existing workflows and propose, document and test new optimized and data-driven solutions. Automate workflows to reduce manual efforts, minimize errors, and accelerate time-to-market. Stay abreast and continuously seek opportunities to innovate and refine our approach.
- AI Integration: Identify and implement AI Powered solutions in order to automate tasks, analyze data, and deliver personalized partner communication.
Cross-functional Collaboration: Lead and propose initiatives, to streamline commercial processes, by working closely with Sales, Account management, Marketing, Operations and particularly Salesforce teams, as well as other support functions outside of the Inventory area (eg Tax, Legal, Finance etc). Gather feedback and ensure solutions meet the needs of all stakeholders. - Training & Adoption: Develop and deliver training programs to Inventory teams on new processes and AI tools, ensuring smooth adoption of changes and processes among team members. Create the documentation and best practices guide and bring support to users.
Performance Monitoring: Establish metrics and KPIs to monitor the effectiveness of commercial processes improvements and AI implementations.
What you need to succeed:
Job Requirements
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
- Proven 2-Years Experience: As strong project management skills, preferably in the sector, with the ability to lead initiatives from conception to successful implementation. Project management certification is a plus.
- AI Acumen: Demonstrated understanding and practical experience with AI tools and their application in the sales environment.
- CRM Capabilities: Strong understanding of CRM platform (Salesforce is a plus), configuration, and customization.
- Communication & Influence: Excellent leadership, communication, and stakeholder management skills.
What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
