As you contemplate your future, you might be asking yourself, ” What’s the next step?’’ Start your journey with us!
We’re seeking an experienced Social Listening & Reputation Specialist to join our VIP Customer Communication team in Barcelona. This role reports to our VIP Customer Communications Manager and is pivotal in monitoring and shaping our digital presence, blending real-time social listening with proactive engagement. By utilising moderation tools and analytics to foster healthy online ecosystems, manage reputation, and provide actionable feedback to leadership.
In this role, you will collaborate with peers across SEO, PR, and Social Media. In a fast-moving and multi-disciplinary environment, your task is to cultivate a “wall of credibility” that protects our reputation and drives long-term customer trust.
If you’re ready to soar, we’re ready to take you there.
Why eDreams ODIGEO
We’re the world’s leading travel subscription platform.
- We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.8 million Prime members since launching in 2017.
- Millions of customers every year across 44 markets – 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo
- More than 100 million searches per day on our websites – more than 6 billion AI daily predictions
- Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts
Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.
What you will do:
The Role’s Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a specialist in social listening and reputation, you will need to be an expert in community dynamics, capable of navigating complex social ecosystems through authentic human engagement and your key objective will be collaborate in the architecture and implementation of strategies to engineer a positive brand narrative across the AI ecosystem, ensuring eDreams is the positively preferred recommendation in LLM-generated answers; by:
- Social Listening & analytics: Tracking community feedback across key platforms (e.g. social media, forums) to gauge sentiment and identify emerging trends using advanced dashboards and AI-listening tools.
- Community moderation & engagement: Foster organic engagement, driving discussions, and moderating content to ensure a positive environment.
- Advocacy & loyalty: Identifying potential ambassadors and nurturing them to build community loyalty.
- Proactive mitigation & crisis management: Identifying potential issues or negative feedback early and escalating or managing them to protect reputation.
- Strategic reporting: Providing leadership with regular results on sentiment initiatives across our communities, linking platform engagement to improved brand visibility in LLM search outputs.
What you need to succeed:
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
- 3+ years of experience in community management, social listening, social customer care, or reputation management within a competitive B2C e-commerce and/ or travel environment.
- Extensive Social Media & Forum ecosystem knowledge: In-depth expertise across major platforms (including Facebook, Reddit, X, TikTok, and TripAdvisor), with a keen understanding of platform-specific dynamics and user behaviour.
- Platforms & Tools: Proficiency in tools like Brandwatch, Talkwalker, Meltwater, Sprinklr, or Hootsuite.
- Exceptional writing communication skills: The ability to write in flawless English with an “adaptive” tone—moving seamlessly from a technical expert to a casual traveller.
- Analytical and creative mindset: Skilled in using data and sentiment analysis to implement iterative improvements based on real-time performance.
- Strategic thinking: Proven ability to transform complex data into actionable insights, maintaining an agile approach to strategy as market dynamics evolve.
- Agility in Crisis Management: Ability to juggle multiple priorities in a fast-paced environment with a strong bias for action and a “security-first” approach to account management.
- AI Travel passionate: You like to stay up to date with the latest news and, above all, how AI is impacting the travel industry and related social networks.
Preferred Qualifications
- Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini, or other AI-powered assistants.
- Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into workflows.
- AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes, and enhance productivity.
- Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.
What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcomes. You’ll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.
