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We’re seeking an experienced Payments Relationship Manager we are looking for to join our Payments team in Barcelona to go beyond day-to-day operations to focus on a strategic view of payments, connecting the dots between market opportunities, partnership capabilities, and internal product roadmaps. You will be tasked with transforming these partnerships into drivers of new revenue, product innovation, and competitive advantage, with a primary focus on enhancing our customer experience and accelerating Prime membership growth.
This position requires a deep mix of commercial acumen, a sophisticated technical understanding of the payments ecosystem, and proven skills in global stakeholder management and strategic execution.. If you’re ready to soar, we’re ready to take you there.
Why eDreams ODIGEO
We’re the world’s leading travel subscription platform.
- We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.8 million Prime members since launching in 2017.
- Millions of customers every year across 44 markets – 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo
- More than 100 million searches per day on our websites – more than 6 billion AI daily predictions
- Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts
Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.
What you will do: .
The Role’s Key Responsibilities and Tasks
1. Global Scheme & Strategic Partner Management
- Strategic Engagement: Act as the lead point of contact for all schemes, defining and managing a complex roadmap of joint strategic, commercial, and technical initiatives.
- Innovation & Product Strategy: Identify new product opportunities and features by leveraging scheme and partner capabilities. Drive collaborative projects from ideation to implementation, ensuring seamless delivery of new payment products or experiences.
- Commercial Optimization: Proactively define and execute strategies to optimize merchant costs associated with scheme and Amex transactions, while unlocking growth partnerships that drive Prime membership.
- Industry Alignment: Ensure the payment stack and internal processes remain compliant and best-in-class by staying ahead of scheme mandates, innovations, and evolving regulatory environments (e.g., PSD2, 3DS).
2. Payments Strategy & Business Case Development
- Strategic Vision: Support on developing a long-term strategic view for the payments function, identifying new market expansion and revenue opportunities (e.g., Account-to-Account, Payment Orchestration, BNPL, APMs/LPMs, etc.).
- Business Case Leadership: Lead the strategic development of high-priority internal initiatives, partnering with business units (Flights, Hotels, Prime) to build robust commercial cases and financial models that quantify the impact of new payment features.
- Performance Optimization: Analyze global payment performance metrics (approval rates, authentication success, fraud rates) and collaborate with schemes and internal teams to implement data-driven optimization strategies.
3. PSP Management & Operational Excellence
- Strategic Partnership: Manage the full end-to-end relationship with key PSPs, moving from a transaction focus to a strategic partnership that ensures redundancy, smart routing, and innovative feature integration.
- Efficiency & Growth: Negotiate and monitor commercial agreements to optimize processing costs and drive operational excellence in authorization and reconciliation flows.
4. Cross-Functional Leadership
- Drive alignment and secure required capabilities across all internal teams—including Product, Engineering, Marketing, Finance, and Risk—to successfully scope, implement, and launch new payment initiatives and partnerships.
- Operational Excellence & AI Adoption: Champion the use of generative AI tools to enhance efficiency in tasks like business case modeling, data summarization, and strategic communication, and actively share best practices for AI adoption and upskilling with team members.
What you need to succeed:
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
- Bachelor’s degree in a relevant field; advanced degree or MBA preferred.
- 8+ years of experience in a strategic payments, banking, or fintech role, preferably in a high-volume e-commerce or OTA environment.
- Demonstrated experience in managing and negotiating complex, strategic relationships with major card schemes (Visa, Mastercard) or top-tier issuing banks/PSPs.
- Profound understanding of the global payments ecosystem, including card issuing, acquiring, scheme rules, fraud management, and compliance (PSD2/SCA).
- Excellent executive presence, negotiation, and communication skills, with a track record of driving strategic consensus among diverse internal and external stakeholders.
- Strong analytical capabilities, with the ability to build and defend data-driven business cases for multi-million euro initiatives.
- AI Fluency (Preferred): Proven knowledge and experience leveraging generative AI tools (e.g., Gemini for Docs, Sheets, or Gmail) for enhanced productivity, strategic analysis, and communication.
Preferred Qualifications
- Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants.
- Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows.
- AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity.
- Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.
- Collaboration with AI: Experience or interest in collaborating closely with AI tools as “pair programmers” to complement traditional software development practices.
What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome. You’ll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.
