Job Description

Posted 6 days ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced Technical Support Engineer  to join our GITOPS team in Barcelona (Hybrid) to bridge the gap between complex infrastructure and the end-user experience. You are responsible for the hands-on administration of our device fleet (Mac, Windows, Linux) and our core SaaS stack. You don’t just fix problems; you build the systems—through MDM and automation—that prevent problems from occurring in the first place. 

We are looking for a technical powerhouse who believes that a ‘smooth experience’ is the ultimate goal of IT. You are a tinkerer who loves finding a better way to deploy a patch, a collaborator who enjoys teaching a teammate a new Slack shortcut, and a professional who takes pride in a perfectly managed device fleet. At our company, you won’t just close tickets, you will build the digital environment that empowers every eDoer to do their best work. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform.

Millions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017. 

More than 100 million searches per day on our websites – more than 6 billion AI daily predictions 

Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts

We’re the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members. 

What you will do: .

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Technical Support Engineer in the GITOPS team  you will be in charge of:

• Endpoint Management: Execute the technical configuration, patching, and security policy enforcement for all company devices using Workspace ONE.
• SaaS Administration: Act as the primary administrator for our productivity suite, including Google Workspace, Slack, Lucid, and GitHub, ensuring optimal configuration and access control.
• Security & Compliance: Implement and audit security policies across hybrid environments to protect company data without hindering employee friction.
• Continuous Improvement: Identify manual support patterns and implement automation or self-service solutions to drive operational efficiency.
• Technical Mentorship: Serve as an escalation point for the Service Desk, providing deep technical troubleshooting and documenting best practices for the broader team.
• Project Execution: Collaborate with Product and Business teams to integrate new digital tools into the existing ecosystem, ensuring a smooth rollout for all users.
• Drive AI Innovation: Leverage AI and automation to improve internal productivity and quality of service.

What you need to succeed:  

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: 

• Strategic Toolkit: 3+ years in SaaS administration (Google Workspace/Slack) and MDM (Workspace ONE preferred).
• OS Expertise: Proficiency in configuring and securing macOS and  Windows
• Strategic Thinking: Ability to align daily technical tasks with the company’s long-term digital transformation vision.
• Results driven: Experience working with KPIs and SLAs to ensure high-quality service delivery and risk mitigation.
• Hybrid Knowledge: Proven ability to manage tools across both on-premises and cloud infrastructures.
• Language: English

Preferred Qualifications

• Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants.

• Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows.

• AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity.

• Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.

• Collaboration with AI: Experience or interest in collaborating closely with AI tools as “pair programmers” to complement traditional software development practices.

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

• A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle. 
• Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.

• Your Well-being is our priority. Embrace Freedom and Flexibility! 💙  At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further!  Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel. 

Apply now!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.