Job Description

Posted 2 months ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re seeking an Accommodation Operations Specialist to join the team for the 12 to 9 pm shift in our eDreams ODIGEO Accommodation Operations team, based in our Barcelona office.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform

Millions of customers every year across 44 markets – 5 brands – over 7.5 million Prime members since launching in 2017.

More than 100 million searches per day on our websites – more than 6 billion AI daily predictions

Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As an Accommodation Operations Specialist in the Accommodation Operations team, you will be in charge of:

• Communicating with third-party providers and wholesalers in a B2B environment, while closely coordinating with the B2C customer service team to ensure smooth operations and timely issue resolution.
• Delivering two-sided support by handling both internal and external requests in a timely, solution-oriented manner.
• Resolving partner and customer concerns by following established procedures and applying problem-solving when needed.
• Collaborating with inventory and cross-functional teams to ensure seamless day-to-day operations
• Sharing clear and actionable feedback to support continuous improvement and team performance.
• Contributing to the creation and maintenance of operational documentation and process guidelines.
• Taking initiative on preventive tasks to anticipate customer needs and enhance the service experience.
• Maintaining strong knowledge of products, tools, and workflows to provide accurate and effective support.
• Working with CRM and ticketing systems to manage queries, ensure follow-up, and maintain productivity and SLA compliance.
• Adjusting smoothly to new tools, processes, and evolving customer needs while supporting team goals in a fast-moving environment.

What do you need to succeed:

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

• Advanced level of English and Spanish (mandatory) and proficiency in any other European language (e.g., French, Arabic)
• Tourism studies or previous experience in the industry
• Experience in customer service or front office positions
• Excellent written and oral communication skills
• Client focused and empathetic
• Ability to adapt fast to continuous changes
• Organised- will handle a large volume of data and many different software.
• Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM
• Self motivation and teamwork are expected

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

A rewarding Compensation package! 💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.

Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.

Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.

Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.

Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.

Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.

Apply now!