eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 660 airlines and has partnerships with 130. The brand offers the best deals in regular flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.
We are looking for a customer centric and data-driven leader to join our Customer Experience organization and lead the transformation of our customer experience and drive the execution of strategic initiatives. You will be a part of the CX leadership team and help us set the strategic vision to build a world class experience for our 18+ million customers. The role will have high exposure to the C-level and require working cross-functionally across the organization to drive forward the CX vision as well as the ability to lead a team.
- Leverage a data driven approach to identify improvement opportunities in our products and processes and develop innovative CX strategies to increase customer satisfaction, loyalty and retention e.g. via customer contact data, customer surveys, voice of the customer, etc
- Lead the execution of strategic projects within the customer experience organization, working cross-functionally to ensure on-time delivery
- Work across the organization to ensure a smooth implementation and go-live of new product launches impacting on the customer experience organization
- Lead the definition of our customer experience strategy building a best in class experience within travel
- Be the voice of the customer within eDO, ensuring that products and services create value for the business and for our customers
- Lead and grow your team, building a high performance culture
- 3 -5 years of experience in a leading consultancy firm
- Previous experience working on customer experience or customer service topics is preferred
- Strong communication skills with an ability to synthesize issues and present to senior audiences
- Excellent analytical skills and a passion for data driven decision
- Bias for action and driving outcomes
- Passion for the customer and a customer first mindset
- Strong problem solving skills
What do we offer?
- Safe environment during COVID times: Onboarding and daily work can be done 100% remote.
- A free eDreams Prime subscription to benefit from significant discounts on your travels.
- Competitive compensation package with an attractive bonus structure.
- Excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences.
- Free subscription to O’Reilly Online Learning.
- Fast-track career development: with our unique programs, you are always working towards the next step on your career path.
- We also have for you a Ticket Restaurant benefit & unlimited beverages and coffee for free at the office (with many types of milk alternatives) because we like our eDOers happy and healthy!
- A phenomenal lifestyle and work-life-balance.
- New to the city? We also offer great relocation packages.
- Additional prizes and awards for a variety of team and individual achievements.
- Fun at work: at eDreams ODIGEO, work and fun go hand in hand!
… And the opportunity to work in a dynamic, dedicated, fun and passionate team of professionals. We journey together!
Come fly with us and join us now.
eDreams ODIGEO under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo –is an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.